GDPR Compliance

Last Updated: April 27, 2026

brighten-flush is committed to complying with the General Data Protection Regulation (GDPR) and respecting the data protection rights of individuals in the European Union and European Economic Area.

1. Data Controller

brighten-flush is the data controller responsible for your personal information. Our contact details are:

Email: [email protected]
Address: 142 Coastal Trail Avenue, Richmond, NSW 2753, Australia

2. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to fulfill our contractual obligations when you book a tour with us.
• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and website functionality.
• Legal Obligation: Processing is required to comply with legal or regulatory requirements.

3. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

4. How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with your request. We will respond within 30 days. You may need to verify your identity before we process your request.

5. Data Transfers

Your personal data may be transferred to and processed in Australia. We ensure that any international data transfers comply with GDPR requirements through appropriate safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Booking information is typically retained for 3 years.

7. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

9. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local data protection authority.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent.

11. Contact Us

For any questions or concerns about GDPR compliance or to exercise your rights, please contact us:

Email: [email protected]
Address: 142 Coastal Trail Avenue, Richmond, NSW 2753, Australia